VoIP Telephony Made Simple
Electrical Construction Contractor
Company Profile
- 500 employees
- 20 remote locations
- 200 phone extensions
- 200 - 300 calls per day
Reasons for Change
- Build-out of brand new headquarters
- Need for extending extensions to remote locations through VPN
- Controlling costs – local dialing via local lines/ long distance using HQ connections & lower cost
The Win
- Better technology at the same price as TDM.
- Much easier to use and administer
- flexibility to move your phone,
- flexibility to move extensions.
- Ability to have multiple extensions on one phone.
- Folks were very impressed with the sound quality.
Legacy System
- Avaya 15 year-old switch and 150 extensions connected to one 24-channel PRI circuit
New System
- Cisco Call Manager VoIP PBX and 180 extensions connected to two 24-channel PRI circuits
Heating and Cooling Contractor
Company Profile
- 50 - 100 employees
- Headquarters based
- 50 phone extensions
- 100 - 300 calls per day
Reasons for Change
- Needed back up system
- Wanted to utilize new feature only available in VoIP
The Win
- Disaster recovery system is all set up and ready to go.
- Even using mobile phones in the offsite office.
- Legacy System
- Existing InterTel 48 station TDM PBX connected to 24 channel PRI
Legacy System
- Existing InterTel 48 station TDM PBX connected to 24 channel PRI
New System
- Additional 4 station disaster recovery hosted VoIP
- Alternate path for phone calls if PRI goes down
- Trial for switch to hosted VoIP in near future
- Hosted VoIP
Insurance Agency
Company Profile
- 50 - 100 employees
- Headquarters based
- 50 phone extensions
- 100 - 300 calls per day
Reasons for Change
- Excessive cost by TDS
- Needed advanced features, including mobile apps
The Win
- Far lower costs than going with TDS Metrocom was offering.
- Plus the call transfer/follow me, auto attendant, voicemail to email.
- Flexibility for each person to use whatever headset they want, Bluetooth, hard wired, etc.
- Call quality got better too.
- Easier to manage for individual phone users.
- Ability of the phone system to handle surge use.
- The flexibility to plan how it will be phone overflow will be handled.
Legacy System
- 6 stations VoIP hosted by CLEC TDS Metrocom
New System
- 6 station hosted VoIP by 8x8
Dental Practice
Company Profile
- 50 - 100 employees
- Headquarters based
- 50 phone extensions
- 100 - 300 calls per day
Reasons for Change
- High cost using AT&T
- Call Center routing capability
- Mobile application fail over for loss of power and disaster recovery
- 4 line analog chaos.
The Win
- Consistent Outbound Caller ID appearance was a big win.
- Running two businesses from the same office and same phones. (Dental practice and dental surgeon)
- Significant cost savings.
- Call Easier decision tree configuration, enabled clients to cycle calls every 10 seconds to reduce drop off.
- Telephony Systems
- Mobile applications
Legacy System
- 6 station 4-line analog phones
New System
- 7 station hosted VoIP via 8x8
Multi Business Office
Company Profile
- 25 - 50 employees
- Multiple businesses under one roof
- Same staff and same with a single phone on the desk
- 15 phone extensions
- 100 - 150 calls per day
Reasons for Change
- Moving to new location
- High cost using AT&T
- Central call in number for multiple business
- Consistent caller ID on inbound and outbound
- Automated call recording
- 4 line analog chaos
The Win
- Consistent Outbound Caller ID appearance was a big win.
- Running two businesses from the same office and same phones.
- Significant cost savings.
- Call Easier decision tree configuration, enabled clients to cycle calls every 10 seconds to reduce drop off.
- Telephony Systems
- Voice mail to email
Legacy System
- 6 phones with 4-line each
- Analog phone lines
New System
- In-house hybrid VoIP (ShorTel) connected to POTS lines.
Attorneys Practice
Company Profile
- 2 - 3 employees
- Single office plus home office
- 2 - 5 phone extensions
- 50 calls per day
Reasons for Change
- Inconsistent phone quality with existing provider
- High cost of existing phone system
- No mobile VoIP application - attorney needing to give out personal mobile number
- No soft phone application on PC to place or take calls when transcribing
The Win
- One telephone number across multiple devices including iPhone - no more missing calls
- Softphone allows connection to Outlook contacts and placing/receiving calls with headset
- Higher voice quality and reliability with VoIP provider
Legacy System
- Local reseller of regional hosted VoIP provider
New System
- 8x8 hosted VoIP on PC, tablet, and iPhone
Boutique IT Recruiting Company
Company Profile
- 10 - 20 employees
- Headquarters office
- 10 - 20 phone extensions
- 1250 - 1500 calls per day
Reasons for Change
- 4 line analog chaos
- High cost of existing phone system
- Trouble keeping lines clear for inbound calls
- Poor head set availability
The Win
- Very low capital investment up front
- Better headset availability
- Increase in call quality
- Greater capacity for inbound and outbound calls
- Ample bandwidth for both high data and heavy voice utilization
Legacy System
- Multiple phones with 4-line each
- Analog phone lines
New System
- Ample Comcast for Business with hosted VoIP
Market Research Company
Company Profile
- 5 - 10employees
- Headquarters plus home offices
- 5 - 10 phone extensions
- 250 calls per day
Reasons for Change
- Needed a simple way to create conference calls for surveys and reviews
- High cost of existing phone system
- Not enough phone lines to manage both outbound and inbound conference calls
- Needed integration of contacts in MS Outlook with VoIP system
The Win
- Lower cost
- Simplified multiple phone lines for research teleconferences
- Auto attendant navigation for surveys and group meetings
- Integration of contacts in MS Outlook with VoIP system
- Voice mail to email recordings
Legacy System
- Local reseller of regional hosted VoIP provider
New System
- 8x8 hosted VoIP on PC, tablet, and iPhone
Construction Debris Removal and Recycling
Company Profile
- 25 - 50 employees
- Multiple businesses under one roof
- Same staff and same with a single phone on the desk
- 15 phone extensions
- 100 - 150 calls per day
Reasons for Change
- Moving to new location
- High cost using AT&T
- Central call in number for multiple business
- Consistent caller ID on inbound and outbound
- Automated call recording
- 4 line analog chaos
The Win
- Consistent Outbound Caller ID appearance was a big win.
- Running two businesses from the same office and same phones.
- Significant cost savings.
- Call Easier decision tree configuration, enabled clients to cycle calls every 10 seconds to reduce drop off.
- Telephony Systems
- Voice mail to email
Legacy System
- 6 phones with 4-line each
- Analog phone lines
New System
- In-house hybrid VoIP (ShorTel) connected to POTS lines.
Electric Contractor
HVAC Contractor
Insurance Agency
Dental Practice
Multiple Business Office
Attorneys Practice
Boutique IT Recruiting Firm
Market Research Company
Construction Debris Recycling